Terms of Service
Last updated 12 September 2026
Who we are
PanelPrep is operated by Mohamed Almahroos, a sole trader based in the Kingdom of Bahrain ("PanelPrep", "we", "us"). You can reach us through our contact page.
PanelPrep is not affiliated with, endorsed by, or connected to Emirates, Qatar Airways, Etihad Airways, flydubai, Riyadh Air or any other airline. Airline names are used only to identify which selection process each pack covers.
What we sell
PanelPrep sells access to study material, practice question banks and mock exams for airline pilot selection, covering Emirates, Qatar Airways, Etihad, flydubai and Riyadh Air. Access is sold as a prepaid window of 1 month, 3 months or 12 months, one pack at a time. Nothing renews, no card is stored for later charges, and access ends when the window ends.
Nothing renews automatically and no card details are kept on file. For a fixed period, access starts at the moment of purchase and ends on the date shown at checkout and in your account. You can buy another period at any time.
Who sells it
Purchases are processed by our merchant of record, Dodo Payments Inc ("Dodo Payments"). Dodo Payments is the seller of record for your purchase, issues your receipt, and handles taxes, currency and payment methods. Dodo Payments' checkout terms apply to the payment itself. Everything else about the product, including access, content and support, is between you and PanelPrep.
Your licence
When you buy access you receive a personal, non-transferable licence to read the material and use the practice tests for the period you paid for, for your own preparation.
You may not:
- share your login or let anyone else use your account
- copy, download in bulk, screenshot, scrape, record or redistribute any lesson, question, answer or explanation
- publish any part of the material, including in forums, group chats or file shares
- use the material to build a competing product
Lesson and question pages carry a faint watermark of the buyer's email address. We record how accounts are used, including sign-ins, page views, attempt starts and copy events, together with IP address and browser details. If an account shows sharing or copying, we may end access without refund and take further action.
Your account
You need an account to use what you buy. Keep your login details secure. You are responsible for what happens under your account. You must be 18 or over.
Accuracy of the content
The packs carry three kinds of material: what the airline publishes, what candidates report about assessments they have sat, and our own judgement about how to prepare for them. Where a lesson states something the airline has not published, the text says so at the point it says it, rather than leaving you to work out which is which. We check the content against the airlines' published criteria and against current candidate reports, and check it again when a process changes.
Airlines change their processes without notice, and candidate reports can be incomplete or out of date. We do not promise that the process you meet will match the material, and we do not promise any outcome in any selection. The material supports your preparation. It does not replace the airline's own published requirements, which you should read yourself.
Refunds
The full rule is on our refund policy page. In short: a first purchase can be refunded within 14 days, provided nothing in the pack has been opened.
Availability
We aim to keep the service available at all times but do not guarantee it. Planned maintenance and outages outside our control can interrupt access. If an outage on our side removes more than 48 hours from a paid period, contact us and we will extend the period.
Liability
To the extent the law allows, our total liability to you for anything arising from the service is limited to the amount you paid for the access period concerned. We are not liable for the result of any airline selection, for loss of earnings, or for any indirect loss.
Nothing in these terms removes rights you have under the law where you live that cannot be excluded.
Ending access
We can end your access without refund if you break the licence terms above. You can stop using the service at any time; access simply runs to the end of the paid period.
Changes
We may update these terms. The date at the top shows the current version. Changes apply to purchases made after the change.
Governing law
These terms are governed by the laws of the Kingdom of Bahrain.