Refund Policy

Last updated 8 September 2026.

The rule

A first purchase can be refunded in full within 14 days of the purchase date, provided nothing in the pack has been opened on the account.

Opening a lesson, a practice paper, an exam or an exercise ends the right to a refund. Buying, looking at the pack list, and deciding it is not for you does not.

Why it is drawn there

Access is sold as a prepaid window, and the shortest window is 1 month. A refund right that outlived the access would let somebody read the entire pack, let it expire, and still ask for the money back. So the test is whether the product has been used, not how long ago it was bought.

The question a refund exists to answer is "I have bought the wrong thing." That is answered on the first page, not after seven modules.

What counts as a first purchase

Your first purchase on PanelPrep, of any pack, for any window. A second or later purchase, including buying another window after one has ended, is not refundable.

How to ask

Send a message through our contact page within 14 days of purchase, with the email address you bought with. We check the account and reply within 2 business days. Approved refunds go back to the original payment method through Dodo Payments, our merchant of record, and usually appear within 5 to 10 business days depending on your bank.

You can also contact Dodo Payments through the link on your receipt, since Dodo Payments is the seller of record for the payment.

When we refuse

We refuse a refund when:

• the 14 days have passed
• any pack content has been opened on the account
• it is not a first purchase
• the account shows sharing, copying or bulk downloading of the material

What we record, and why

Every lesson, paper and exercise opened is recorded against the account, with the time. That record is what a refund decision is checked against, and it is the only reason it exists.

Your legal rights

Nothing in this policy reduces any right you have under the consumer law where you live. Where that law gives you a longer or wider right to cancel, that right applies.